"I have come to the frightening conclusion that I am the decisive element.It is my personal approach that creates the climate.It is my daily mood that makes the weather.I possess tremendous power to make life miserable or joyous.I can be a tool of torture or an instrument of inspiration.I can humiliate or humor,hurt or heal.In all situations,it is my response that decides whether a crises is escalated or de-escalated,and a person is humanized or de-humanized."
-Goethe
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